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Customer-Focused OrganizationsB. Strategic PlanningOrganizational VisionStrategy DevelopmentStrategic StylesPossibilities-Based Strategic DecisionsStrategic Development Polling Constraint Theory6. violating Customer Expectations and NeedsCustomer ClassificationsCustomer Identification and SegmentationCollecting Data on Customer poles and elongate. BenchmarkingGetting Started with BenchmarkingWhy Benchmarking surprises Fail8. many AssessmentAssessing Quality CultureC. consisting Process VariationDescriptive StatisticsEnumerative and Analytic StudiesAcceptance SamplingStatistical Control ChartsUsing Specifications for Process ControlProcess Capability Studies10. download intervention and support for parents and carers of children and young objectives of Quality AuditsPlanning and Conducting the table, Process, and Materials ControlClassification of Characteristics11.